Ready to Help Change the Way Businesses are Run?

Bloomington, IN 47404

Full-time

Salary: $40,000.00 to $55,000.00 /year

Position:
Customer Success Manager

The Company:
Periodic is a custom booking platform that helps marketing/advertising agencies, startups, and enterprises deploy branded booking experiences. Not your grandpa’s booking widget, Periodic is a white-label solution for businesses who want to offer a turnkey branded experience by using our Booking Sites or API. Our office is located in The Dimension Mill, a beautiful 19k sq/ft converted space, down the street from Indiana University in Bloomington, IN.

The Role:
On a typical day you might…

• Unlock value for customers by helping them navigate the nuanced features of our platform.
• Advocate for particular customers’ needs within the Customer Success team.
• Share ideas with customers that will help them get the most value from our service.
• Write a knowledgebase article that will help customers understand how to use a setting or feature.
• Communicate with multiple stakeholders for complex projects and timelines.
• Attend a meeting of software developers to receive progress updates.
• Gather technical requirements for a project or new feature implementation.
• Collaborate with Platform Specialists to troubleshoot bugs and issues.
• Write change orders when the scope of a project changes.

The Qualities:
We are seeking a person who can help existing high-touch, enterprise customers get the most value out of their Periodic service. Outstanding candidates will have…

• 2+ Years of experience in the field.
• Bachelor’s degree or equivalent combination of education and experience.
• Experience with managing customer accounts and understand the complexity of projects dealing with multiple stakeholders.
• Confident written and verbal communication skills with an ability to talk to customers and developers alike.
• Quick thinking to problem solve and offer solutions in tough circumstances.
• The ability to participate in a fast-paced environment.
• Detail and results-driven mentality.
• Passion for problem solving.

The Perks:

• Join a fast-growing Midwest SaaS company.
• Work in an exciting, collaborative environment at The Dimension Mill (lots of startups, weekly events, podcast studio…)
• Casual dress code and flexible hours.
• Benefits package and opportunity for equity.
• Competitive salary and benefits.
• Join a team that likes working and playing together.